AboutDoug Provencio is a writer and editor in San Francisco. See more...
Error: Twitter did not respond. Please wait a few minutes and refresh this page.
Tag Archives: help
Help works well when it is seen as answering real questions. Users look for solutions to those concrete problems they encounter using software. Answers can be shown visually as well as verbally. (Pet peeve: “verbally” means with “words” and does … Continue reading