AboutDoug Provencio is a writer and editor in San Francisco. See more...
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Tag Archives: videos
More on using videos for help and explanation. Some examples: Communicating user experience through video telling stories Taking a cue from science fiction movies (Star Wars, Starship Troopers) using holograms of people sending messages, CNN used a holographic analyst on … Continue reading
Help works well when it is seen as answering real questions. Users look for solutions to those concrete problems they encounter using software. Answers can be shown visually as well as verbally. (Pet peeve: “verbally” means with “words” and does … Continue reading